Knowledge base

Contact & Service

• When are you available?

Payments & Discounts

• Are there discount promotions?
• Do I need to enter a VAT number when ordering as a business?
• I pay by bank transfer — when will my order be processed?
• I paid afterwards or in installments and want to return — how does it work?

Account & Ordering

• How do I delete my account?
• How do I change my address?
• Where can I find my reference number and serial number?
• What can I manage myself in my account?

Product & Advice

• What connections and ports does my device have?
• Can I see photos of the device before I order?
• Do I receive software updates on my refurbished device?
• Which macOS version can my Mac run?
• Which Windows version can my laptop run?
• Laptop or desktop?

See all 13 articles

Warranty & Repair

• My repair is not covered by the warranty — what are the inspection costs?
• What happens after I send my device in for repair?

Return - 30 day Money Back Guarantee

• How do I return my order and how much time do I have?
• I forgot the passcode of my iPhone or iPad — what should I do when returning it?
• How do I remove Activation Lock (Find My) before returning or sending my Apple device for repair?
• Why did I receive a partial refund of my purchase amount?

Shipment & Delivery

• Which countries do you deliver to?
• When will my order be shipped?
• I Was Not Home at the Time of Delivery — Where Is My Package?
• Track & Trace Not Working Yet — When Can I Track My Shipment?
• Where is my order?
• Why does my order arrive in multiple packages?

See all 7 articles

Battery & Safety

• How do I keep the battery of my laptop or other device healthy for as long as possible?
• What is the difference between battery percentage and battery capacity, and how do I read the battery status?
• What should I do if the battery of my laptop or other device is swollen?